Terms and Conditions for Man With Van Camden
These Terms and Conditions apply to all bookings made for Man With Van Camden and for any related van, moving, collection, delivery, loading, unloading, transport, or associated labour services provided by the company. By requesting a quote, making a booking, confirming a job, or allowing work to begin, the customer agrees to these terms in full. If any customer does not accept these terms, they should not proceed with a booking. These terms are designed to set out the responsibilities of both parties in a clear and fair way, covering the booking process, payment, cancellations, liability, waste handling, and governing law.
The words “we”, “us”, and “our” refer to the service provider operating as Man With Van Camden. The words “you” and “your” refer to the customer, client, or any person acting on behalf of the customer. These terms apply to domestic and commercial jobs unless a separate written agreement states otherwise. In the event of any inconsistency between these terms and any written quotation, the written quotation will take priority only to the extent of that inconsistency. All other parts of these terms remain valid and enforceable.
A booking is only confirmed once we have accepted the request and provided written or electronic confirmation. Until that point, any quote is an invitation to book and not a binding agreement. We may request details such as item lists, access information, parking arrangements, floor levels, or timing requirements before confirming availability. The customer must provide accurate and complete information when booking man and van services in Camden or any similar service route. If the information supplied is incomplete or incorrect, we may revise the price, change the schedule, or cancel the booking where necessary.
Booking Process
Bookings for Camden man with van services may be made by phone, email, online form, messaging platform, or any other method we make available from time to time. A booking request should include the collection and delivery details, the type and quantity of items, whether any assembly or dismantling is required, and any special handling needs. We may offer an estimate based on the information provided, but the final charge may change if the actual job differs from the description given at booking. Acceptance of a quote does not guarantee availability until the booking is confirmed by us.
We reserve the right to refuse, suspend, or cancel a booking if the job is unsafe, unlawful, unsuitable for our vehicle, beyond our operational capacity, or outside the scope agreed in advance. We may also decline a booking where access is not suitable, where parking restrictions make the job impractical, or where we believe the work would expose our staff, property, or the public to unreasonable risk. If the job requires additional labour, waiting time, multiple trips, or a larger vehicle than initially quoted, we may adjust the price before or during the service, provided this is reasonable and supported by the circumstances.
Customers must ensure that the collection and delivery addresses are ready for the service at the agreed time. Delays caused by restricted access, missing keys, incorrect addresses, no one present at the property, or failure to prepare the goods may result in waiting charges or rebooking fees. If a customer requests changes after the booking is confirmed, we will try to accommodate them, but cannot guarantee that changes will be possible. Any amendment may affect price, timing, or the type of vehicle or crew required.
Payment terms will be stated in the quote or booking confirmation. Unless agreed otherwise in writing, payment is due on completion of the service and must be made by the method accepted by us at that time. We may require a deposit, part-payment, or full advance payment for certain jobs, including larger moves, same-day bookings, weekends, or work involving third-party costs. If a deposit is requested, the booking may not be held until the deposit is received. Any unpaid balance remains due immediately after the service has been completed.
Where a job is quoted on a fixed-price basis, that price applies only to the service described in the booking. Extra work, additional stops, long carrying distances, delays, specialist handling, or unreported items may result in supplementary charges. If we need to pay parking fees, tolls, congestion charges, disposal costs, or similar expenses on your behalf, you agree to reimburse those costs unless otherwise stated in the quote. All prices are stated in pounds sterling unless we agree a different currency in writing.
If you fail to pay any amount due, we may charge reasonable recovery costs and suspend any further service until payment is made. We may also withhold delivery or completion where lawful and reasonable to do so, for example where payment has not been received and the goods remain under our control. Any invoice dispute must be raised promptly and in writing, setting out the reasons for the dispute. Undisputed amounts must still be paid by the due date.
Cancellations, Rescheduling, and Delays
Customers may cancel or reschedule a booking by giving notice as soon as possible. Cancellation fees may apply depending on how much notice is provided and whether we have already allocated vehicle time, labour, or other resources to the job. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation occurs after preparation has begun or if the cancellation is made too close to the scheduled time. Any refund or fee will be assessed fairly according to the circumstances and any pre-agreed terms.
We may cancel or reschedule a booking if vehicles become unavailable, severe weather makes the service unsafe, road closures or traffic disruption prevent attendance, or unforeseen operational issues arise. Where possible, we will provide notice and offer an alternative time or date. We will not be liable for losses caused by cancellation or delay that are outside our reasonable control, including accidents, travel disruption, strikes, or emergency events. However, we will act reasonably and try to minimise inconvenience where we can.
If our team arrives and cannot complete the service because the customer is absent, access is blocked, the goods are not ready, or the conditions are materially different from those agreed, the booking may be treated as cancelled by the customer and charges may apply. Waiting time may be charged at a reasonable hourly rate if delays are caused by the customer or by third parties under the customer’s control. If a job cannot be completed due to unsafe or unlawful instructions, we may stop the service immediately and retain any amounts already due for work completed.
Liability and Customer Responsibilities
The customer is responsible for ensuring that all goods are properly packed, labelled, and suitable for transport unless we have specifically agreed to pack or prepare them. Fragile items should be protected in advance, and the customer should tell us about any items that require special care, such as glass, artwork, electronics, antiques, or appliances. We may refuse to move items that are unsafe to handle, poorly packed, contaminated, prohibited, or likely to cause damage to other goods or our vehicle.
While we will use reasonable care and skill in providing Man With Van Camden services, we are not liable for loss or damage caused by events outside our control, including defects in the items themselves, insufficient packing, hidden weakness, or inaccurate instructions from the customer. To the fullest extent permitted by law, we do not accept liability for indirect, incidental, or consequential loss, including loss of profit, loss of business, or missed deadlines. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
If we are liable for loss or damage to goods in our care, our liability will be limited to the reasonable repair or replacement cost of the affected item, taking into account age, wear, and condition, and subject to any applicable legal limits. Any claim for damage must be reported as soon as reasonably possible and, where practicable, before the service vehicle leaves the delivery point. We may request photographs, proof of value, and other evidence to assess the claim. Failure to report an issue promptly may affect our ability to investigate it properly.
Waste Regulations and Prohibited Materials
Where our service includes removal, disposal, clearance, or transport of waste, the customer must provide accurate information about the nature and quantity of the waste. We only handle waste in accordance with applicable UK waste regulations and any relevant licensing requirements. The customer must not ask us to remove hazardous, clinical, contaminated, chemical, or illegal materials unless we have expressly confirmed in writing that we are permitted and equipped to do so. We may refuse any item that we believe is unsafe, unlawful, or unsuitable for transport or disposal.
If we collect waste on your behalf, you may be asked to confirm that the waste is yours or that you have the right to authorise its removal. You agree not to include prohibited items in any load unless explicitly approved. Prohibited items may include asbestos, medical waste, paint, fuel, solvents, pressurised containers, and any substance classified as dangerous under applicable law. If prohibited or undeclared items are discovered, we may stop the job, return the items at your expense, or arrange proper disposal where lawful and feasible, with any additional costs payable by you.
The customer is responsible for ensuring that waste is sorted and declared honestly. Misdescribed waste may create legal and safety risks, and we are entitled to rely on the information you provide. If we are asked to act as a waste carrier or arrange disposal, we may provide documentation where required by law or operational practice. Any transfer, disposal, or removal of waste will be carried out in accordance with the law and with any conditions that apply to the specific type of material involved.
Property, Access, and Third Parties
Customers must ensure that all access arrangements are lawful and practical. This includes arranging permissions for entry, lift use, parking, loading bays, and any building rules that may affect the service. If a third party such as a landlord, concierge, managing agent, or neighbour is involved, the customer remains responsible for making sure those arrangements are in place. We are not responsible for delays or charges arising from access issues that were not disclosed in advance. Any keys, codes, or instructions provided to us must be accurate and valid at the time of the booking.
We may rely on instructions given by the customer or an authorised representative. If multiple people are involved in the move, the customer is responsible for ensuring that instructions are clear and consistent. We are not liable for loss caused by conflicting directions, missing information, or disputes between third parties. If we believe that following an instruction would damage property, breach the law, or create a safety issue, we may refuse to carry it out. Our decision on safety and legality will be final during the service.
The customer must ensure that any property, walls, lifts, floors, or communal areas are reasonably protected if they are vulnerable to damage during the move. Where we move items through tight spaces, narrow stairs, or difficult access points, normal wear or minor scuffing may occur even with care. We do not accept responsibility for pre-existing damage or for marks caused by conditions that are inherently difficult or unsafe, unless damage is directly caused by our negligence.
General Terms, Changes, and Governing Law
We may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed in writing. If any clause is found to be invalid or unenforceable, the remaining clauses will continue to apply. No failure or delay by us in enforcing any right will be treated as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the company.
The customer must not use our service for unlawful purposes or in connection with stolen, counterfeit, dangerous, or restricted goods. We may terminate the service immediately if we reasonably suspect illegal activity, abusive conduct, or a serious breach of these terms. In such cases, any sums due for work already carried out remain payable. Where items are left uncollected or inaccessible because of customer default, we may charge storage, redelivery, or handling fees where reasonable and lawful.
Governing law: these Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law requires otherwise. By booking Man With Van Camden, you confirm that you have read, understood, and agreed to these terms and that you are authorised to enter into the booking on behalf of yourself or the relevant business or household.