Terms and Conditions

Man with Van Camden Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Camden provides removal and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Camden, the provider of the removal and associated services.

1.2 "Customer" means the individual or business making the booking or on whose behalf the booking is made.

1.3 "Services" means any removal, transport, loading, unloading, packing, unpacking, furniture assembly, disassembly, or related services provided by the Company.

1.4 "Goods" means any items, property, or belongings handled, packed, transported, or stored by the Company in the course of providing the Services.

1.5 "Job" means the specific removal or related work agreed between the Customer and the Company, including the agreed dates, times, locations, and charges.

1.6 "Writing" includes written correspondence sent by post or provided electronically where clearly acknowledged by the receiving party.

2. Scope of Services

2.1 The Company provides man and van removal services and associated activities such as loading and unloading, furniture assembly and disassembly, and limited packing assistance, subject to prior agreement.

2.2 The Services are provided for domestic and commercial customers within the Company’s service area. Availability may depend on date, time, access conditions, and staff or vehicle availability.

2.3 The Company reserves the right to refuse, suspend, or cancel any Job where it believes items are hazardous, illegal, unsafe to handle, or where access conditions pose a health and safety risk.

3. Booking Process

3.1 Bookings may be requested by the Customer by contacting the Company and providing full details of the required Services, including collection and delivery addresses, property type, access details, approximate volume of Goods, preferred date and time, and any special requirements.

3.2 Quotations are based on the information provided by the Customer. If the information is inaccurate, incomplete, or changes materially before or during the Job, the Company may adjust the charges accordingly or decline to proceed with the Job.

3.3 A booking is only confirmed when the Company has accepted the Job and, where required, received any deposit or pre-payment requested. Provision of a quotation alone does not constitute a confirmed booking.

3.4 The Customer is responsible for checking that all details on the booking confirmation are correct and must notify the Company promptly of any errors or changes.

4. Estimates and Quotations

4.1 Unless expressly stated otherwise, quotations are estimates based on the information supplied by the Customer regarding the quantity of Goods, access conditions, distance, and time required.

4.2 The Company may revise a quotation or charge additional fees where:

a) the Customer has provided inaccurate or incomplete information;

b) additional Goods are included that were not originally disclosed;

c) access is more restricted than described or involves additional stairs, walking distances, or parking difficulties;

d) the Job takes longer than reasonably expected due to factors outside the Company’s control, including delays caused by the Customer or third parties.

4.3 Any indication of timing is a good faith estimate only and not a guaranteed completion time unless expressly agreed in Writing.

5. Customer Responsibilities

5.1 The Customer must ensure that:

a) adequate and legal parking is available at all collection and delivery points for the duration of the Job;

b) all Goods are properly packed, labelled, and ready for transport unless packing services have been specifically agreed;

c) fragile items are individually wrapped and clearly marked as fragile;

d) appliances are disconnected, defrosted, drained, and secured prior to removal;

e) all Goods to be transported are safely accessible and that any necessary lifts, corridors, and stairwells are clear.

5.2 The Customer must obtain and pay for any parking permits, dispensations, entry fobs, lift reservations, or other permissions required to complete the Job.

5.3 The Customer or an authorised representative must be present at both collection and delivery addresses throughout the Job to direct the team and check that all Goods are loaded and unloaded as required.

6. Payments

6.1 The Company may require full or partial payment in advance, a deposit, or card details to secure a booking. Any such requirement will be communicated to the Customer before confirming the booking.

6.2 Unless otherwise agreed in Writing, all charges are payable immediately upon completion of the Job. The Company may refuse to unload Goods until payment has been received in cleared funds.

6.3 Charges may include hourly rates, fixed fees, mileage charges, congestion or emission zone charges, tolls, parking fees, and any other agreed costs.

6.4 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate and may take reasonable steps to recover any debt, including the cost of recovery.

6.5 All prices quoted are exclusive of any applicable taxes or charges that may be imposed by law, which will be added where relevant.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by providing notice to the Company.

7.2 The Company may apply cancellation charges as follows, unless otherwise agreed in Writing:

a) cancellation more than 48 hours before the scheduled start time: no cancellation fee may apply, save for non-refundable deposits or special costs already incurred;

b) cancellation between 24 and 48 hours before the scheduled start time: the Company may charge up to 50 percent of the quoted Job price;

c) cancellation less than 24 hours before the scheduled start time or failure of the Customer to be present or ready at the agreed time: the Company may charge up to 100 percent of the quoted Job price.

7.3 If the Customer wishes to change the date, time, or scope of the Job, the Company will use reasonable efforts to accommodate the change, subject to availability, and may adjust the charges accordingly.

7.4 The Company reserves the right to cancel or postpone a Job due to reasons beyond its control, including severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any amounts paid for the affected Job, but will not be liable for any consequential loss.

8. Access and Parking

8.1 The Customer must ensure appropriate access for the vehicle and team, including information about height, width, or weight restrictions, narrow roads, or other limitations.

8.2 If suitable legal parking is not available, the Company may refuse to undertake or continue the Job or may park as directed by the Customer at the Customer’s risk. Any parking penalties incurred as a direct result of the Customer’s instructions or failure to arrange suitable parking will be added to the Job charges.

8.3 If poor access increases the time or resources needed to complete the Job, the Company may adjust the charges accordingly.

9. Excluded Items and Hazardous Goods

9.1 The Company will not carry, store, or handle any of the following unless expressly agreed in Writing:

a) illegal goods or substances;

b) firearms, ammunition, or explosives;

c) flammable, corrosive, toxic, or hazardous materials;

d) cash, securities, precious metals or stones, or high-value collections;

e) perishable food or items requiring temperature-controlled conditions;

f) live animals, plants, or other living organisms.

9.2 If any such excluded items are discovered during the Job, the Company may refuse to move them and may cancel the Job without refund if necessary for safety or legal compliance.

10. Waste and Disposal Regulations

10.1 The Company is not a licensed waste carrier unless specifically stated. The Services are focused on the transport of Goods from one location to another in connection with removal activities.

10.2 The Company will not remove general household waste, building rubble, hazardous waste, electrical waste for disposal, or any items requiring a licensed waste transfer, unless this has been expressly agreed as a separate service and complies with applicable waste regulations.

10.3 Where the Company agrees to take unwanted items for disposal or recycling, the Customer confirms that they are the legal owner of such items or have full authority to dispose of them.

10.4 The Customer must not ask the Company to dispose of any items in an unlawful manner. If any fines, penalties, or claims arise due to the Customer’s instructions regarding disposal, the Customer will be responsible for all related costs.

11. Liability and Limits

11.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

11.2 The Company will not be liable for loss or damage arising from:

a) insufficient or unsuitable packing done by the Customer;

b) inherent defects in Goods, including wear and tear, poor construction, or fragile materials;

c) dismantling or reassembly of furniture or other items, unless caused by negligence;

d) atmospheric or environmental conditions such as damp, mould, or temperature changes;

e) delays or failure to perform caused by events outside the Company’s reasonable control.

11.3 The Company’s total liability for loss of or damage to Goods, whether in contract, tort, or otherwise, will not exceed a reasonable replacement or repair cost, subject to a maximum overall liability for any single Job as notified to the Customer or otherwise limited by law.

11.4 The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss arising from delayed completion, howsoever caused.

11.5 Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded by applicable law, including liability for death or personal injury caused by negligence.

12. Claims and Complaints

12.1 The Customer should inspect the Goods as they are unloaded and promptly inform the team of any visible loss or damage.

12.2 Any claim relating to loss or damage to Goods must be notified to the Company in Writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Job.

12.3 The Customer should provide evidence to support any claim, including photographs, descriptions of the damage, and proof of value where relevant.

12.4 The Company will investigate any complaint or claim and may request access to inspect the alleged damage. Settlement of any valid claim will be made in accordance with the liability limitations set out in these Terms and Conditions.

13. Time Limits and Delays

13.1 While the Company will use reasonable efforts to meet any agreed start times or completion times, such times are estimates and cannot be guaranteed.

13.2 The Company will not be liable for delays caused by traffic, accidents, weather, access restrictions, waiting for keys, third-party actions, or other factors beyond its reasonable control.

13.3 If a delay is caused directly by the Customer, including not being ready, not providing access, or changing arrangements on the day, additional waiting time may be charged at the applicable hourly rate.

14. Insurance

14.1 The Company maintains appropriate insurance policies as required by law and for the nature of its business.

14.2 The Customer is advised to arrange their own insurance for high-value or particularly fragile items, as the Company’s liability may be limited and may not cover all forms of loss.

15. Data Protection

15.1 The Company may collect and use personal data from the Customer for the purpose of providing the Services, processing payments, managing bookings, and complying with legal obligations.

15.2 The Company will take reasonable measures to protect personal data against unauthorised access, loss, or misuse and will retain such data only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

16. General Provisions

16.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether oral or written.

16.2 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be treated as deleted and the remaining provisions shall continue in full force and effect.

16.3 No person other than the Company and the Customer shall have any rights to enforce any term of these Terms and Conditions.

16.4 The failure of either party to enforce any right or provision shall not constitute a waiver of such right or provision in the future.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

18. Amendments to Terms

18.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to all new bookings made after the date of publication of the updated terms.

18.2 The version of the Terms and Conditions that applies to a particular Job will be the version in force at the time the booking was confirmed, unless a later version has been expressly agreed in Writing by both parties.